+385 51 312 280
Mediteran Adria d.o.o., Janka Polić Kamova 83, 51000 Rijeka, Hrvatska
Mon - Fri 08:00 - 16:00

Terms and Conditions

MEDITERAN ADRIA d.o.o.
Incoming Tour Operator
HR-AB-51-040247541
Rijeka, Riva boduli 1
Registered in the court register at the Commercial Court in Rijeka under registry number: 040247541
OIB - OIB Personal Identification Number: 00358242386
e-mail adresa : info@medadria.com


WEBSITE TERMS AND CONDITIONS OF USE

Mediteran Adria Ltd. is incoming tour operator, owner of the computer reservation system in real time/on-line booking system (hereinafter: CRS), through which direct access to sale channels/booking systems, hotels, private accommodation, airline tickets sale, car rentals, travel insurance and other travel suppliers of various products/services is provided, which is individually displayed and accessible through this website.

THE ACCURACY AND VERACITY OF THE INFORMATION
On our web site you can find general travel information about providers of travel/tourism services, related services (transport, insurance, etc.) and their products/services and their immediate purchase.
All the information, data and pictures related to accommodation units, have been given to Mediteran Adria Ltd. by suppliers. Mediteran Adria Ltd. does not take the responsibility for eventual mistakes, as lack of information or delays in information upgrade or any other part of the web site.

PRIVACY AND DATA PROTECTION
Mediteran Adria Ltd. respects the privacy of its users and visitors. That means that your personal data is asked only in case of a final reservation, which enables us to register the reservation of the needed accommodation under your name and to send you necessary documents.

Mediteran Adria Ltd. collects and preserves names, addresses and other personal data of users/customers that use this website only when they register on the website. Such data collection will result in future with faster processing of user’s/client’s inquiry, with the ability to use additional features, special offers and a variety of discount opportunities. We want to inform you that your data will be used in order to inform you occasionally of the relevant change, deals, special offerss on www.medadria.com. In case you do not want to receive any information please inform us about it.
Credit card information which the user/client submits is used only to check credit card validation during the payment process towards Mediteran Adria Ltd. Upon the payment the user will receive a confirmation together with all details.

Mediteran Adria Ltd. may give user’s/client’s data to a third party only with its approval, in order to correct processing of transactions and billing, for optimizing the service and in cases when requested by the law.

Mediteran Adria Ltd. reserves the right to request data of the user/client in writing and delivery of the original documents through postal delivery.

All the information is stored in a secured area. Mediteran Adria Ltd. does not store and transmit credit card data. Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Webteh WebPay Payment Gateway and vice versa. Webteh WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Webteh is PCI DSS Level 1 certified payment service provider.

Information protection and credit card payment security is guaranteed by the SSL security certificates, issued by GeoTrust, Equifax Secure Global eBusiness CA-1, Equifax Secure Inc.

Selecting the ‘’I agree’’ the user confirms that he has read, understood and that he accepts these Terms and Conditions.
By accepting these Terms and Conditions the user has the possibility to access information and to purchase products / services.
Users who would like to receive request an offer of products/services by filling in a contact form on the website or to receive information can register on the mailing list (Newsletter). When the form is used for accepting the offer/conclusion of contract/reservation, the IP-number of the user is logged in order to prevent misuse, theft of the credit card.

If the user continues using this website, he accepts the privacy policy of Mediteran Adria Ltd.

 

Personal and Noncommercial Use

The user is authorized to use this website for personal and noncommercial use only. It is forbidden to modify, copy, share, transmit, display, export, reproduce, publish, update or sell any information, software, products or services from this website, including all HTML connections, Active X controls and other program codes.
Copyright and Trademark
Supplier logos, pictures, audio and video materials, timetables, prices, information and conditions on this website are owned by the supplier (airline companies, hotel chains, car rental companies, insurance companies, information sources, agents, financial institutions, etc.).

Product and company names mentioned in this website are possible trademarks of correspondent owner. Information on this website is copyright protected. User of this website is not permitted to distribute, sell, copy or modify any of the information in any way, without written permission of the information copyright holder.

Mediteran Adria Ltd. reserves the right to deny access to information or remove the information from the website in case of violations of the rights of third parties.

Obligations / responsibilities of Mediteran Adria Ltd.

Information, software, products and services published on this website may contain invalid or typographical errors. Changes will be made as soon as the error is noted.

Mediteran Adria Ltd.:

- can make improvements and/or changes on this website at any time
- is not liable: for the accuracy of submitted information, software, offer of the
products/services,
adequacy for a particular purpose, copyright, including any other unlisted warranty
- is not authorized to represent the information adequacy, software, products/services
contained on this web site for any purpose
- will use reasonable care and its expertise with the purpose to assist in quality
accomplishment of services contained on this web site
- will not be liable for any resulting damages or viruses which can infect computer
equipment or other property on account of user’s access to the website, use of the
website or download of any materials, data, text, images, video or audio recordings
from the website
- in any case, shall not be responsible for any direct, indirect, unintentional, or punitive
damages caused by using the website or caused by delays or incapability for using
this website, or for any information, software, product / service, which are obtained
through this website or otherwise that resulted from using this website, concluding
a contract and not fulfilling the commitments.
Hyperlink to Third Party Website

This website may contain hyperlinks to other websites. Such hyperlinks are provided only for the convenience of the website user. Mediteran Adria Ltd. does not control such websites and is not responsible or liable for their content. The inclusion of hyperlinks to such websites does not imply any endorsement, approval or certification by Mediteran Adria Ltd. of the material on such websites or any association with their operators.

Using the Forum Feedback

When this website contains feedback Forum, for example, share your experiences in relation to products/services from using this website or travel experience, the user assumes the obligation to use the Forum only to send and receive appropriate and relevant messages or information.

User of this website is obliged to:

- not to ridicule, abuse, threaten or in any way violate the rights of others or act illegally
- publish, advertise, announce or share vulgarity, obscenity or illegal material or
information
- advertise or offer products/services, to send confidential information, etc. Since the
Forum is a public, not a personal communication (chat), correspondence,
conferences, and other communication with other users is not approved by
Mediteran Adria Ltd. Such communication shall not be considered, preserved
or compatible to Mediteran Adria Ltd. business policy.
- Mediteran Adria Ltd. reserves the right to remove, any content of the Forum
received from users without imitation or warning.
- Mediteran Adria Ltd. reserves the right to deny access to the website to any user in its sole discretion without notice.

Privacy Policy / Objectives and Reasons of Personal Data Use

Mediteran Adria Ltd. made this protection of privacy draft in order to demonstrate a firm belief in the importance of protecting the privacy of users of this website.The personal information you provide on this website will be treated in compliance with the Terms and Conditions.

Mediteran Adria Ltd. does not send spam e-mail (spam). At any time users can decide not to receive any further e-mails. Users who would like to receive information can register on the mailing list (newsletter)or to request an offer of products/services by filling in a contact form on the website.

When the form is used for accepting the offer/conclusion of contract/reservation, the IP-number of the user is logged in order to prevent misuse, theft of the credit card.

E-mail address of the user provides contact with the client.

In order to accept the offer or to conclude the contract with suppliers Mediteran Adria Ltd. is obliged to forward a variety of personal information of users to suppliers of products/services.

Mediteran Adria Ltd. collects and preserves names, addresses and other personal data of users/customers that use this website only when they register on the website.

Such data collection will result in future with faster processing of user’s/client’s inquiry, with the ability to use additional features, special offers and a variety of discount opportunities.

All the information is stored in a secured area. Credit card information which the user/client submits is used only to check credit card validation during the payment process towards Mediteran Adria Ltd., the information service provider, as well as suppliers.

Upon the payment the user will receive a confirmation together with details.

Mediteran Adria Ltd. may give user’s/client’s data to a third party only with its approval, in order toa correct processing of transactions and billing as well as for optimizing the service.

Mediteran Adria Ltd. does not store and transmit credit card data.

Mediteran Adria Ltd. reserves the right to request data of the user/client in writing and delivery of the original documents through postal delivery.

Other countries offer different security levels of your personal information.
Only with the express permission of the user/client, Mediteran Adria Ltd. has a right to sell, rent, trade, share or in any other way use user’s/client’s personal data which have been stored when the user had visited this website.

If the user continues using this website, he accepts the privacy policy of Mediteran Adria Ltd.

JURISDICTION

Croatian law is competent in interpretation and application of law matters related to the terms of use of the materials published on this web pages and the court in Rijeka is strictly authorized for all demands and conflicts ensued while using certain material.
Terms and Conditions Agreement


COMPLAINTS

The passenger has the right to complain to the unfulfilled contractual services. Passenger has to make a complaint in written, to 8 days period, from the day that trip ended. Every complaint that is written after 8 day past it is not going to be considerate. We emphasize that is in a best interest of the client (passenger) to resolves all problems on the spot and to ask for an affirmation of the complaint. Every passenger has to submit a complaint by himself. The Agency will not consider group complaints. Tourist Agency is required, to give an answer within 14 days in the same way as it complain was received (e-mail, letter, or if by personal delivery it will be answered by written mail with return receipt) If necessary agency can be delay with an answer to the client, if the complaint requires more time to be answer in order to collect more information. Passenger will be informed about delay. The Agency will take into consideration only those complaints for which the traveller has submit proof that they sent a written complaint about the service provider on the spot and that could not be solved on the spot. If Agency is responsible for the failure of the program or half of it. Passenger is entitled to compensation of the actual level of unused services, and can not include services already provided or the total amount. While the agency does not give you an answer about your complain, passenger is giving up of hiring any other/third person such as court or giving information to the press.
Selecting the ‘’I agree’’ the user confirms that he has read, understood and that he accepts these Terms and Conditions.
By accepting these Terms and Conditions the user has the possibility to access information and to purchase products / services through a CRS.